For security reasons, your retailer needs to approve changes to a
delivery address. Please contact them and they will pass the change on to us.
Selected service areas take deliveries on Saturdays and Sundays
between 8 a.m. and 9 p.m.
Start on the tracking
page to see the current status. If you still need help, send us your tracking number and
contact details and you will get a case number by email. Allow up to 48 hours for us to
investigate and come back to you with next steps.
Open the tracking
page, enter your tracking ID and press Track to see the latest status and every checkpoint
so far.
If tracking still reads "label created", the package has not
reached an Astroshipx facility yet. When the status has not changed for three business days,
contact your retailer and we will chase it from our side.
We deliver to residences Monday to Friday between 8 a.m. and
9 p.m. in your local time zone.
Submit an enquiry after tracking and choose "tracking shows
delivered, no package". That opens an investigation and you will get an email explaining the
process. If two business days pass with no update, contact your retailer for next steps.
Let us know through the contact
form. If tracking says the package is out for delivery, you can also leave a note on the
door asking the driver not to deliver.
Contact your retailer for the tracking information. Astroshipx
tracking numbers begin with "1LS", "LS", "LX" or "BN".
Need it tracked now?
Have your tracking ID handy and check the live status in seconds.
